Secure access

Start with verification

ServiceHub is accessed through the Reliance High-Tech verification service. This protects customer, site, and contact data by creating a trusted handoff before a request can be raised.

Important

Direct access may be blocked

If your session has expired, or you open a protected ServiceHub page directly, you may need to verify again before continuing.

Verified customer access

Customers are matched to known contact, customer, and site records before a request is processed.

Assisted request route

Where a request cannot be confidently matched, it can be handled through an assisted support route.

Internal RHT access

Authorised internal users can use ServiceHub to search customers and sites before raising a request.